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FAQ (Frequently Asked Questions)

How to care for my Knives and Tools?

How to sharpen my knife?

What is covered under the Lifetime Guarantee?

What is your refund policy?

Can I purchase products at the old factory?

How to hone a knife?

Why do some products have a Prop 65 Warning?

What is POM handle material?

How to care for my Knives and Tools?
  • Hone your knife regularly and before every use with a honing steel or whetstone to maintain its edge. If the edge remains dull after honing, please have your knife professionally sharpened. 
  • Use wood or plastic cutting boards. Corian®, glass, granite, ceramic tile and other hard surfaces can dull blades quickly.
  • Clean knives and tools after every use. 
  • Hand wash only in warm soapy water with a mild detergent. Dry knives and tools immediately after washing. NEVER place knives in the dishwasher. Harsh dishwasher detergent and bleach can harm blades and wooden handles.
  • We recommend the use of Lamson Mineral Oil for protecting and enhancing wooden handled knives and tools. Apply oil with a soft cloth periodically to help prevent the wood from drying out
  • Store knives properly. Storing knives in a Lamson KnifeSafe™ protective cover, wooden knife block, wooden knife tray or magnetic strip will help protect blades and hands.
  • Use knives only as intended.
  • Never use a knife as a chisel, screwdriver, can opener, or for any other purpose for which it was not designed.
How to sharpen my knife?

Lamson will happily resharpen your knives for free in our factory.

Please use the “Sharp for Life” brochure for instructions. We will turn your knives around within 24 hours of receipt and send them back to you. If you are in the area, you can drop off your knives at our factory outlet store. There is no charge to sharpen Lamson knives. There is a $15.00 fee, for the first 4 forged knives, required for shipping and handling and $5.00 for each additional knife. You may send up to ten knives at a time.

As with any pride and joy, you'll want to do all you can to maintain and preserve your Lamson knife. The good news is, it won't take much and we've got all you need to do it.
A good honing steel is essential for keeping knives sharp and at the ready. Designed with the quality craftsmanship of our cutlery itself, Lamson's 10" Sharpening Steel is perfect for this critical task. This invaluable tool is available individually and as part of our exclusive block sets available in every finish.
 
Because a perfectly honed knife calls for reliably safe storage, Lamson offers a second key to care: our signature KnifeSafe knife protectors. With four sizes made to fit most standard knives, regardless of brand, the KnifeSafe provides an ideal way to transport, store, and protect preventing both blade damage and personal injury. Learn more about Lamson's system of sharpening and care. We made sure to keep it simple because we'd rather be cooking, too.
Our Sharp for LifeTM program supplies a lifetime of complimentary professional sharpening on every forged knife we make, excluding serrated knives.

 

What is covered under the Lifetime Guarantee

 

All our knives and tools carry a limited lifetime warranty against any material or workmanship defects. Should you have a problem with a product, please send it back to us for review. Upon inspection, we will either repair or replace the item at our discretion. We cover most situations, but here are some we do not cover:

      • Any knife that has been placed in a dishwasher will not be covered. Knives are not dishwasher safe and should NEVER be washed in a dishwasher. We also cannot cover heat damage caused by hot water or a stovetop.
      • Any knife that has been used to pry open containers or for any other nonstandard purpose (for example, to split wood, dig for rocks or sword fight) will not be covered.

If a problem occurred during proper use of a knife for intended purposes, we will repair or replace the knife.Please inquire to info@lamsonproducts.com with items you are interested in purchasing and your complete "ship to" address. If available, a purchase option will be provided.

What is your refund policy?

In general, we will issue refunds for your full purchase price within 30 days of purchase. 

The product must be in resalable condition. Return notification request after 30 days will be subject to 20% restock fee.

Return shipping to be provided by customer and insurance is recommended. Items lost in shipment can not be refunded. Please notify us of your request via info@lamsonproducts.com and a return procedure will be provided.

Can I purchase products at the old factory?

Yes! Our Factory Outlet Store is located next to the original Lamson factory at 48 Conway Street, Shelburne Falls, 01370 and is open every day from 10 am – 5pm. We invite you to visit and explore! 413-625-0201

How to hone a knife?

Hold your sharpening steel vertically on a non-slip base. Hold the knife at a 20-degree angle to the steel’s shaft, then draw the knife in one smooth motion from the heel of the blade to the tip. Repeat five to six times on each side. Be sure to use the same number of strokes for each side.

Why do some products have a Prop 65 Warning?

In 1986, California voters approved an initiative to address their growing concerns about exposure to toxic chemicals. That initiative became the Safe Drinking Water and Toxic Enforcement Act of 1986, better known by its original name of Proposition 65. Proposition 65 requires the State to publish a list of chemicals known to cause cancer or birth defects or other reproductive harm. This list, which must be updated at least once a year, has grown to include approximately 800 chemicals since it was first published in 1987.

Proposition 65 requires businesses to notify Californians about significant amounts of chemicals in the products they purchase, in their homes or workplaces, or that are released into the environment. By providing this information, Proposition 65 enables Californians to make informed decisions about protecting themselves from exposure to these chemicals. Proposition 65 also prohibits California businesses from knowingly discharging significant amounts of listed chemicals into sources of drinking water.

The Office of Environmental Health Hazard Assessment (OEHHA) administers the Proposition 65 program. OEHHA, which is part of the California Environmental Protection Agency (Cal/EPA), also evaluates all currently available scientific information on substances considered for placement on the Proposition 65 list.

What types of chemicals are on the Proposition 65 list?

The list contains a wide range of naturally occurring and synthetic chemicals that are known to cause cancer or birth defects or other reproductive harm. These chemicals include additives or ingredients in pesticides, common household products, food, drugs, dyes, or solvents. Listed chemicals may also be used in manufacturing and construction, or they may be byproducts of chemical processes, such as motor vehicle exhaust.

 

Applicability to Lamson

The Prop 65 warning is required on all Lamson Products items because most of our products are made from stainless steel. All types of steel contain a chemical called nickel, which has been deemed by California to potentially cause cancer and is “under consideration” for causing reproductive harm. Nickel is present in all steel (not just Lamson Product’s steel) and in higher concentrations in stainless steel. All Lamson products meet or exceed every relevant, industry-accepted safety standard including all applicable federal laws and industry standards. Lamson is unaware of any case of any person contracting any form of cancer or reproductive harm of any kind by simply handling or touching steel (or otherwise using our products for their intended use). California law mandates that consumers need to be made aware of these risks and because of this mandate Lamson has added the Prop 65 warning label to assist consumers in making these informed decisions.

What is POM handle material?

POM (Polyoxymethylene) also known as Acetal or Polyacetal, is an engineering thermoplastic used in precision parts requiring high stiffness, high strength and excellent wear resistance. It also has almost no moisture retention, making it an ideal material for Knife and Tool handles

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