At LAMSON, we are extremely proud of our products and sincerely value our customers. We want you to be 100% satisfied with your LAMSON experience.
Our Knives and Tools are tough and are purpose-designed to fit a need. If your LAMSON Product fails to perform due to a manufacturer's defect, we will replace free of charge – Forever.
We don’t expect any of our Knives or Tools to fail, but if this happens, we will take care of you, guaranteed.
Process A Warranty Claim
If you believe your product may have a problem in its original material or craftsmanship, please send it in for evaluation. Complete the online form at the “Warranty Form” link below. Once you have submitted the form, you will receive an email with a copy of the form. Download it to your desktop, open it in Adobe Acrobat, print it out, and include the form with your shipment. Be sure to save the PDF for your records.
PLEASE NOTE : ALL PRODUCTS WITHOUT POM HANDLE ARE NOT DISHWASHER SAFE. IF THESE PRODUCTS ARE PLACED IN THE DISHWASHER LIFETIME GUARANTEE IS VOIDED
How to properly ship knives for service
Some of the packages that show up in our Warranty Department for service are frightening. There are packages with blade tips that have pierced the cardboard box and are lying in wait for the next person who picks them up. There are boxes with great jumbles of knives just rattling around in them, cutting into each other. With just a little care, this doesn't have to happen to your package. Remember that even a dull knife can be dangerous and follow these easy tips for safe packing:
Tip 1 - Sheath or wrap fixed-blade knives and kitchen knives
If the knife has a sheath, place it in its sheath. If not, wrap it in several layers of newspaper or bubble wrap, making sure to fully cover the tip. If you are returning more than one knife, wrap each knife individually, and then wrap them all together so that they won't roll around in the box, possibly causing damage to the blades or handles.
Tip 2 - Make sure folding knives are closed
Make sure folding knives are closed, then wrap the closed knife in several layers of newspaper or bubble wrap. If you wish to keep your original box, please do not send it in with your warranty shipment. All boxes sent in with warranty shipments will be recycled.
Tip 3 - Fill your box with packing material
Fill your box with packing material—such as packing peanuts, bubble wrap, or newspaper. Place a layer of packing material in the bottom of your shipping box. Then place the knives on top of the filler and, finally, add another layer of filler on top of the knives.
Tip 4 - Include a copy of your complete warranty form
Include a copy of your completed Warranty & Sharpening Request Form (and keep a copy for yourself). Then close and tape your box according to shipper recommendations.