Shipping Policy

Shipment processing time

We generally ship orders within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

Lamson does not guarantee delivery dates or transit times. All expected delivery times are based on the carrier of choice.

PLEASE NOTE: Transit time stated at checkout begins when order is in the hands of the carrier. Orders take 1-2 business days to process PRIOR to shipment. Please take this into account.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

All orders over $75 ship FREE with USPS Ground in the Continental United States only.

You have a choice of different services at different rates. These will be displayed at checkout. Overnight delivery is only available for orders with delivery addresses within the continental United States.

Shipping Carriers

You have a choice of different carriers. Lamson partners with USPS, UPS, and DHL (for International Deliveries).

Shipment to P.O. boxes or APO/FPO addresses

Lamson ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.

Customs, Duties and Taxes

Lamson is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

INTERNATIONAL CUSTOMERS PLEASE NOTE:

International Carriers may not include Duties and Taxes. Should this be the case, customers will receive an invoice from the carrier once the package is able to be delivered.

Damages and Lost Shipments

Lamson is not liable for any products damaged, lost, or stolen during shipping. If your order was damaged during shipping, please contact the shipping carrier to file a claim. In this event, we request that you reach out to Lamson afterwards to inform us that a claim has been initiated.

For packages lost in transit, please contact us at info@lamsonproducts.com or by phone at 413-642-8135. Lamson will need to contact the carrier and confirm proof of delivery prior to any replacement or refund being issued.

If the tracking number states that your package was delivered but you have not yet received the order, Lamson will contact the carrier to confirm proof of delivery. If the carrier states that the package was delivered even after investigation, we recommend that you file a police report for stolen property.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently ship to over 200 countries worldwide with USPS, UPS and DH. Rates and choices will always be displayed at checkout.

International Carriers may not include Duties and Taxes. Should this be the case, customers will receive an invoice from the carrier once the package is able to be delivered.

Lamson is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Returns Policy

Our Returns & Refund Policy provides detailed information about options and procedures for returning your order.